Tag Archives: work-study

Circulation Team Re-Orientation: New Year, Fresh Start

The Burke Library is of course a world-renowned research library and serves as the steward of rare volumes, sacred objects, and archives of Union Theological Seminary and Columbia University. But the Burke is also home to a thriving circulating collection; thousands of books, bound periodicals, microforms, and audio-visual materials change hands at our front desk every single day. And the people who keep this system running smoothly and pleasantly are our beloved Circulation Team, consisting of students at UTS, Columbia College, and Columbia Graduate School of Arts and Sciences. This team of over a dozen current students is the face of the library. They greet visitors who enter the front door and offer support and answer questions about finding the resources they need. We know we can rely on the Circ Team for keeping the Burke Library running smoothly and we appreciate them immensely. That’s why we were excited to offer a team-wide re-orientation session for them at the start of the New Year—with pizza and games related to the technical aspects of circulation. Myself and the Circulation Supervisor, Deanna Roberts, brainstormed, created, and led the session with the goal of strengthening the unity of the Circ Team in providing outstanding and consistent high-quality service and meticulous maintenance of our collections.

We got the idea for the re-orientation training because it was clear to us that, while the team as a whole have been doing a fantastic job lately, the various members of the team had somewhat different approaches to many of the processes that their responsibilities entail. For example, some Circ Team members place the outgoing mail in a different spot than others, some use different notation formats for the record logs, and some—try as they might—had not been checking the drop boxes and maintaining the shelves in the stacks as regularly as we would hope. The Circ Team has a complex set of responsibilities; in addition to checking books in and out and helping patrons with their library needs, they are responsible for shelving, maintaining the stacks, fixing printers and copier equipment, scanning materials for our Scan & Deliver service,  opening and closing, keeping the library’s appearance neat and orderly, and serving as ambassadors for the library in their academic community. It’s a lot to keep track of. Many of our students come from different academic programs across the campus and have varying degrees of familiarity with the multiple aspects of the front desk. Deanna and I aim for the Circ Team to be consistent in the responsibilities of each team member during their shift, and the training session offered us a chance to get everyone “on the same page.”

We offered two paid sessions during the January Intercession, one on a Monday and one on a Wednesday, at 5:00pm after the library had closed—and (though attendance at either of the sessions was mandatory) we sweetened the deal with complimentary pizza, soda, and cookies. We were glad to have 100% attendance across the two sessions. Prior to that week, Deanna and I sat down twice in person to plan the content and delivery of the sessions, and we created a Google Doc to share our ideas for the agenda. Deanna planned the delivery of the parts that would cover technical services at the Circ desk, and I planned the section covering library face-to-face interactions and public services. We gave each other feedback and collaborated to create a comprehensive 90-minute program plan, including—at Deanna’s suggestion—a 10-minute assessment at the end to gather feedback from the students on our content delivery.

The sessions, as we heard back from several students, were fun and engaging. The flexible scheduling and bonus pizza made it seem less like a chore and more like a party.

Quiz Show slide from PowerPoint presentation with question and answer

Circulation “Quiz Show” slide with hidden answer that pops up with the click of the leader’s mouse. (Burke Library, January 2018)

Add to that the fact that we designed the training to take the form of a series of games.  First, over dinner, we started with a “Game Show” in the form of an animated PowerPoint, with students guessing the answers to multiple-choice and  true-or-false questions such as “Student employees are allowed to handle fines and fees related to late and lost materials” (Answer: False) and “How many times a day should the book drop boxes be checked?” (Answer: At least twice, once mid-morning and once in the early evening).

The answers were animated to pop up on the screen after the questions had been discussed, fostering a lively and engaging time.  Next came two back-to-back challenges related to shelving and LC Call Numbers: one with physical book carts the students were tasked with putting in order, and one with a computer-based quiz that also asked students to put virtual books in order by call number.

Screenshot of Quia.com LC Call Number Order Quiz

Quia.com LC Call Number Order Quiz (Burke Library, January 2018)

We wrapped up the evening with a discussion of public services, asking the students how they would respond to different types of questions from patrons in different scenarios, and to whom they would refer the questions they didn’t feel comfortable answering. We ended the session by soliciting feedback from the students in the form of “Stars, Deltas, and Key Learnings,” a framework Deanna had learned through her vocational training, with opportunities for the students to name things about the session that worked well for them, things that could be improved, and significant take-aways that stood out. We received positive feedback on the quizzes, scheduling flexibility, and scenario-based patron question discussion. We think we can improve on making the sessions more visual, more hands-on, and based in the physical setting of the Circ Desk environment. The Circ Team generally seemed more confident in the support they receive from supervisors as well as their own abilities to keep the library functioning smoothly. All told, it was a positive experience for the participants, and we hope to offer similar training sessions for our wonderful Circ Team in the future.

Isabel Chapin Barrows: Love and Tragedy in the 19th Century

It was late summer.  The year was 1862.  William Wilberforce Chapin, a young seminary student at Andover, writes to Miss Katie Belle Hayes in New Hampshire:

Dear Miss Hayes.  When I bode you goodbye at Andover I was expecting to spend the first week of vacation in making a tour through Vermont and Canada.  Therefore I told you not to expect a letter from me for some time.  But Secretary Stanton’s anti-emigration order with sundry other reasons has cut me off from my anticipated flee and has given me an opportunity of writing you some days earlier than I had expected.  Well.  Secretary Stanton might have done a worse thing for me, and perhaps you will not feel like calling him hard names for what he has done…

The letter is signed "Your sincere friend, William W. Chapin."  Over the course of the next year the salutations would become increasingly more affectionate:

With growing esteem,
As ever yours,
Your more than friend,

In November he writes:

My dear Bella.  Every time I commence a letter to you I feel dissatisfied with the customary form of address.  The words do not seem strong enough.  Long use has taken away their force.  As I can think of no better form of address, the old one must still be used, but you must always think of the second word as being greatly intensified, as though it were underscored four or five times.

This real-life love story from the mid 19th-century is told through over 150 pages of letters written by William Wilberforce Chapin and Katherine Isabel Hayes, addressed to one another during the time of their courtship and engagement.  The letters are part of the WW Chapin Papers, held in the Missionary Research Library at the Burke Library.

Could you so tantalize me as to tell about that moonlight boat ride? I might be pardoned for feeling a little envious and hoping that you did not have a very pleasant time, but I will be generous, and hope you enjoyed it first rate.

Tantalize you sir? It is fortunate for you that you shared some generous emotion, for in my heart I hate selfish people.

In the fall of 1863, the year of his graduation from Andover Theological Seminary, William was ordained as a Congregationalist minister.  Two days later, he and Katie Belle were married, though the happy event of their wedding was sadly followed by the death of Belle’s mother two weeks later.

On Voyage to India
In January 1864, after four months of preparations, the couple set sail out of Boston harbor for a four-month journey to India, where they would serve as missionaries under the American Board of Commissioners for Foreign Missions.  They kept a journal together of their long voyage at sea:

March 14th
Katie Belle: While William was skinning the albatrosses we caught Saturday, Farley fixed the line and told me to try my hand.  No sooner had I taken the line than one swallowed the bait, hook and all, and forthwith I drew him up all myself!  He is a splendid fellow, next to the handsomest taken.  [a side note indicates the magnificent bird had a wingspan of approximately 10 feet, nearly twice the size of Belle]
William:  After I had this specimen nicely stuffed I carried it to our room and placed it in one of the berths for safe-keeping, thinking she would be delighted to see it!  Instead of this she raised a great outcry over it, said it smelled musky, fishy, etc etc and insisted on its being put out of the room.  I reasoned the matter with her while I tried to prove to her that the odor was rather agreeable, but could not bring her to regard it in the same light.  So yielding the point I carried the bird away; then getting her cologne bottle I sprinkled myself with it freely and sat down by her side.  She was almost as much overcome in the latter as in the former.  Truly she is hard to please!

May 11th
William: A pretty little swallow came on board at noon.  We caught and looked at him a little while and let him go.  But towards night he came again, nestled down in a corner on deck, put his head under his wing and slept a long time.  He was evidently glad of a resting place after his long flight.
Katie Belle: In the morning the little swallow was dead.  Poor little thing!

This sad omen marked their arrival in Bombay, India.  Within three months, William became ill with fever, and though he recovered, he continued to have fevers off and on for almost two years while performing preaching tours across India.

Belle’s father was a physician to whom she wrote frequently for medical advice, but in November 1864 she received the sad news that her father had passed away, leaving her without both her parents.  In a letter to William she writes,

I long to see you – to hear you and to lay my aching head on that dear shoulder which has so often pillowed it.  You can’t think how I miss you, but for my sake do not hurry.  Above all do not be careless of your own health.  Oh! be careful, if not for your sake, then for mine.  What if the Lord should take you too!  I dare not think of it.  Surely he will have mercy and spare my husband.

Sadly, when William finally returned to her the following March, his health began to take a turn for the worse.  Belle's journal tells the tragic tale:

The second week of March I was very sick with diphtheria.  God spared my life.  How tenderly [William] took me in from the sun’s glare and called me ‘little Wifie’.  Hardly was he seated before I saw he was burning up with fever.  Naturally I was alarmed, but he said ‘It is nothing; I have had the like a hundred times.’  [Friday] the fever returned with sore throat.  I begged him to come into Nuggur but he thought me over-anxious.  Monday as it was only too evident that disease was making progress he consented to set out on our weary journey.

The couple had been living in a mud hut in a rural outpost called Pimplus.  The closest town with a medical doctor was Ahmednuggur, where William's sister and brother-in-law lived, but the journey was 50 miles, and the only transportation was a bullock cart.  The couple rode through the night, trying to avoid the heat.  Of that ride Belle writes,

My heart was breaking.  Each moment I knew might be his last.  Yet for his sake I tried to be cheerful.  When he was awake I sang to him and read him much from the pen of the beloved disciple.  When he dozed I wept bitterly.

By the time they finally arrived at the house of William’s sister and called for the doctor, it was clear that William had an advanced case of diphtheria and would soon die.  In her final journal entry Bella wrote,

Kneeling by his side with an arm thrown round my waist and my head on his shoulder I heard all his dying messages – I received his last words to me.  Ah, I cannot write of it.  Too sad, too sweet, too sacred.

Those heartbreaking last words exchanged between Belle and her beloved husband William were recorded by his sister in a letter to her sons in America:

Belle asked, “Aren’t you going to get well?”
He said, “How can I live?  My heart has ceased to beat.”
She asked, “Are you willing to go if God calls you?  Can you trust in Christ?”
“Yes,” William answered, “I have always trusted in him and he will not forsake me.  It is hard to leave you.  How will you live?”
“Do not feel anxious, the Lord will provide for me.”
“I want you to stay here and work for the heathen.  I want you to work with all your strength because the Messenger is taking me away.”
“What, here in India?” asked Belle.
“Yes, if you can.”
“If not, shall I go home?”
“Yes, and wherever you are, live for Christ because the Messenger calls me away.  When you go home, tell them all to be good to you.”  Then he asked, “Will you dig me a little grave?”
“Where,” Belle asked, “in Pimplus?”
“No,” he answered.  “In the graveyard by the old meeting house," meaning the one in Somers, Connecticut, where he grew up.
At one point William clasped Belle in his arms and said, “The Messenger has made a mistake in separating us.  I will take you with me!”  But Belle comforted and encouraged him, saying that she would let him go.  When she saw that he was fading she drew close to him and asked, “Who is this?”
“Wifey,” he replied.
“Are you glad to go to Christ?”
“Yes deary.”

These were his last words.  William was only 28 years old.

"I want you to work with all your strength…"
Belle was just 19 when she found herself in rural India both an orphan and a widow.  But this tragic tale of a life and a love cut short is not the end of the story.  Isabel did go on to work and live with a fervor and a strength uncommon for a woman of her station and situation living in the 19th century.  She continued her mission to teach women in rural India to read and write for ten months before traveling on a long, lonely voyage back to the United States.  Her intention was to become a physician like her father and then return to India to practice medicine there, but in 1867, two years after William's death, she was married a second time, to a man named Samuel Barrows who worked as a congressional stenographer in Washington, D. C.

When Samuel became too ill to work, Isabel took his place, and thus became the first women ever to work for the U. S. State Department.  She graduated from the Woman’s Medical College of the New York Infirmary in 1869, and then traveled to the University of Vienna Medical School to become one of the first female ophthalmologists, a vocation perhaps inspired by her late husband William, who often complained about his eyes, and affectionately expressed concern for hers in those early letters.  She also became the first woman to have her own private practice in Washington, D.C.

In 1880, Isabel gave up her medical practice to become the Associate Editor of The Christian Register.  She worked as both a journalist and editor covering controversial issues and supported international human rights as a social activist.  Isabel collaborated with Alice Stone Blackwell in editing The Little Grandmother of the Russian Revolution, and she was overseas attempting to win freedom for the Russian revolutionary Catherine Breshkovsky when her second husband died in 1909.  She subsequently took his place that year at the International Prison Congress in Paris, and continued to work for women’s prison reform and other social causes until her own death in 1913.

Why the Library is Actually the Most Exciting Place in the World

I’ll admit that prior to getting my job in archives at the Burke Library, the extent of my familiarity with archives was based on some combination of the following: Obi Wan Kenobi’s search for the mysterious planet Kamino in the Jedi Archives in Star Wars Episode II, Tom Hank’s struggle to get into the Vatican Archives in Angels and Demons, and my brother’s strange obsession with using archival materials to dig up our family genealogy records.   Yet despite my overall ignorance, somehow nothing in the world sounded more exciting than spending hours at a time holed up in a dusty library tower, sifting through boxes of materials that time (almost) forgot. 

I’ve also always secretly wanted to be a librarian.  What can I say?  I’m book-ish.  I’m also admittedly a vintage kind of girl; I like reclaiming the old for the new.  On top of that one of the major things that attracted me to coming to Union Theological Seminary for my master’s degree was that it boasted of having the “largest theological library in the Western hemisphere,” with holdings of over 700,000 items, including extensive collections of rare archives and special materials.  I wasn’t exactly sure what that meant.  But it sure sounded cool.

On my first day at work I was shown to my desk, introduced to the others in the tower, and given a tour of the archive storage facilities.  All of that was pretty much what I expected.  But then I was handed several academic articles on archival theory and told to spend the next couple of days reading and familiarizing myself with the material.  A crash course in library and information sciences: not what I was expecting.  I had always wondered what a degree in library studies could possibly entail.  Having always been a pretty organized person, all my life it had seemed to me that the proper place for anything was basically self-evident.  But of course, real truth is always a moving target, and what is self-evident to me at one moment may be in no way evident to someone else in some other moment.   “Facts” are never as secure as we want them to be.  Information is always being framed and re-framed by the motivations and assumptions that give it context, and context is made up of a thousand silent and invisible factors that create the paradigms that give facts meaning and make information matter.  

Organizing information is complicated.

During that same semester I was also taking a class that covered roughly a thousand years of church history.  Union’s world-renowned history department prides itself on teaching seminarians to read history not as students but as scholars, meaning that we are never given a history textbook to tell us “what happened.”  Instead, we kept reading from, and hearing about the importance of, primary documents and sources. 

Primary documents are original historical documents, and they are incredibly empowering.  By consulting primary documents you are consulting history itself on your own terms and with your own questions.  You don’t have to settle for some other scholar’s version of the story (and for women, you don’t have to settle for what is so often his-story).   You can draw your own conclusions, make your own connections and interpretations, solve your own mysteries, draw up your own report.  This is what makes the Burke Library at Union Theological Seminary so important.  This is why people travel from all over the world every day to come here and look through our records, to lay their eyes on those primary sources and sleuth out their own facts, asking their own questions, writing their own stories. 

Through this work, I have had the opportunity to collect my own information and begin writing my own stories about a variety of subjects, most of which are vital to the writing and the work that I hope to do as an ecumenical Christian.  Maybe it is just the artist in me that possesses such a deep appreciation for tactility, but being able to see and handle primary documents for myself has led to some truly profound insights.  It is one thing to read a .pdf article or a published book containing transcriptions of text that someone wrote 200 years ago; it is quite another thing to hold in your own hands the fragile, slightly crumbling sheets of paper that the 200-year-old author actually scrawled his or her ink upon.  

One major shift in my perspective happened early on while working on my second collection.  I found two letters from 1901 written by Badi’u’llah and Muhammed Ali to the newly-established  Baha’i faith communities in the United States.  The language and style was so reminiscent of the letters that Paul wrote to the Christian churches of the first century.  This somehow gave clarity, potency, and incarnate form to the way I thought about those ancient texts.  The words are now translated into hundreds of languages, printed and bound in hundreds of editions of what we’ve now come to call the sacred “New Testament,” the Word of God.  But at one point, they were just letters.  Real letters.  Could it be possible that such a worthy fate would befall any of these documents I am currently now holding in my hands? 

It was then that the somewhat obscure, behind-the-scenes work of library archivists throughout time began to take on huge significance for me.  I realized that this is not just a quirky part-time work-study job of organizing boxes, books, and folders.  This job is about shaping history.  It is about empowering the people of the present and the future to write their own stories about what they believe happened in history, and why.  And as it turns out, nothing in the world is more exciting after all.